PRDV1301 - Conflict Resolution

Course Description

Remember, conflict is a symptom or a result of something else. This course encourages participants to be proactive get out in front of a situation at its earliest onset by identifying the root cause(s) of the emerging conflict. The course will highlight the nature and benefit of conflict proactivity. If people want change, they must make it happen. The courses other features include • Understanding all positions in conflict • Understanding one default approach to conflict. The Thomas-Kilmann Instrument. Will be used to help participants assess their default responses to conflict and learn the advantages of becoming more flexible. • Participants will compare and contrast their conflict response profiles. This will be part of a frank discussion about how people. • Participants will plan to apply new techniques at the workplace.