Course Description

Emotional intelligence is an important skill for building relationships with team members, reducing team stress, resolving conflict and improving job satisfaction. To help you develop (or strengthen) this essential skill, topics include:

  • Defining the term ‘Emotional Intelligence’ (EI) for the workplace setting
  • Reviewing the core four competencies of EI: Self-Awareness, Self- Management (Self-Control), Awareness of Others, Relationship Management
  • How to utilize EI to build even more effective workplace relationships



Applies Towards the Following Certificates

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