Course Description

In today’s workplace, performance management is most successful when it involves mentoring, coaching, counseling, delegation and performance feedback. In this class, you will learn how to effortlessly incorporate the ‘Big Five’. Topics include:

  • How to work the 6 steps in an effective delegation process
  • How to avoid employees over dependence on the supervisor for ‘all the answers’
  • How to deliver performance feedback as an ongoing discussion
  • How to document agreements and track progress
  • Communication channels within organizations
  • Reviewing and practicing the power of active listening
  • Overview of ‘Coaching Skills’ for supervisors



Applies Towards the Following Certificates

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