Course Description

Conflict happens! Learn how to de-escalate and resolve conflict, while maintaining a healthy work environment. Topics include:

  • Distinguishing between ‘Constructive’ and ‘Destructive’ conflict
  • Examining factors that contribute to destructive workplace conflict
  • Introduction of how to use a Five-Step Conflict Management Model
  • Introduction of the ‘Crucial Conversations’ model



Applies Towards the Following Certificates

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