MGMT3008 - Effective Conflict Management in the Workplace

Course Description

Conflict happens! Learn how to de-escalate and resolve conflict, while maintaining a healthy work environment. Topics include:

• Distinguishing between ‘Constructive’ and ‘Destructive’ conflict
• Examining factors that contribute to destructive workplace conflict
• Introduction of how to use a Five-Step Conflict Management Model
• Introduction of the ‘Crucial Conversations’ model

Applies Towards the Following Certificates

• Effective Mgmt. Skills for Today's Workplace : Effective Mgmt. Skills for Today's Workplace