ESAO3000 - ESOL Supported Administrative Office Certificate Program

Course Description

Course approved for SNAP Path To Work scholarship.

This online 16-week program for English Language Learners with intermediate to advanced English skills is a series of courses taught by live instructors with much interaction.

The first course in this series, Digital Literacy, will teach students how to use Outlook to create and manage calendars, Video Conferencing applications such as Zoom and GoToMeeting, Google Drive, Docs, Sheets, and Slides, Excel, PowerPoint and Word. 

Throughout the entire Certificate Program students will participate in supported ESOL studies to improve their English reading, writing, listening and speaking skills.

In the skills portion of this program you will learn Microsoft Office; Microsoft Word, Excel, PowerPoint, Access as well as Google Docs, Sheets and Slides.

Administrative Tasks; Advanced skills in project management, time management, event planning, effective teamwork, collaboration strategies and database management. Professional Communication; Develop strong communication skills, including writing professional emails, phone etiquette, and effective communication in a professional setting.

This program is FREE for qualified SNAP Recipients.

Textbook purchase is not required for course.

Skills covered in course:

• Microsoft Office Applications
• Administrative tasks
• Professional Communication
• Google Applications
• Time Management and Event Planning

Potential Jobs:

• Entry level front desk receptionist
• Data entry clerk
• Customer Service/Data Entry
• Administrative Assistant Entry Level

Schedule:

1st Session: November 4, 2025 to February 27, 2026, 16 weeks, 3 evenings per week (Tues, Thurs, Fri: 5-8 pm, online)

2nd Session: June 2, 2026 to September 14, 2026 16 weeks, 3 evenings per week (M, T, Th: 5-8 pm, online)

Requirements:

Intermediate or higher level (SPL 4/5) –English required.

Required Textbook: None 

Software: you will need access to Microsoft® Office for Office 365 Professional, which includes Word, Excel, Access, and PowerPoint. 

Computer requirements: You need a computer that is able to access the Internet, a microphone, camera and has Windows 10 and above. Windows XP and Vista cannot be used with Office for Office 365. Storage device for saving files: One USB flash drive, 512 MB or greater capacity. 

Please contact us elsp@necc.mass.edu to get instructions on how to register.