SBPD1170 - Improving Quality and Managing Change

Course Description

Since the 1980's, U.S. companies have raced to save manufacturing in this country through quality initiatives such as Quality Circles, Total Quality Management, Continuous Improvement, Lean, Six Sigma, and Lean Six Sigma. Their process-focused successes drove better, faster, and cheaper production. As a result, many other public and private organizations dove into the quality movement in an attempt to change how they did business. Subsequently, rapid and regular organizational change is the new normal in many companies. Understand the shifting approaches company leaders, managers and "coaches" are taking to accomplish these new demands. (Part of the Human Resource Certficate Program)

*NOTE: For online classes, the Zoom link will be sent out the day of the class by the instructor.*

Applies Towards the Following Certificates

• Human Resources : Managing Human Resources